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Supplier support center

Choose the right communication channel for your request or browse the frequently asked questions below.

Knowledge base

Step-by-step guides, FAQs, and onboarding materials for suppliers.

Browse articles
Available 24/7

Service desk

For technical issues with authentication, access rights, or portal availability.

+7 495 000-00-00
Response within one business day

Supplier relations

Questions about accreditation, sourcing schedules, and document requirements.

supplier@ingosrm.example
24/7 on-call (primary and backup)

Operations duty officer

Escalate incidents, request emergency CAB reviews, or confirm deployment windows.

ops-bridge@ingosrm.example
Handled by the corporate security team

Security hotline

Report a suspected security incident or compliance violation.

+7 812 000-11-22

Operational readiness and CAB

Weekly CAB meets every Tuesday at 14:00 MSK. The on-call duty officer may trigger an emergency session when production risk is high.

  • Export the release brief from /api/operations/release-brief to share roster, deployment windows, and localisation gaps.
  • Attach Alembic revision links and rollback plans reviewed by the board before voting.
  • Record the decision via POST /api/operations/cab-decisions and publish the minutes.

On-call updates and CAB outputs are reflected in RemainingWorkReport.md for programme steering visibility.

Frequently asked questions

Find quick answers from the supplier enablement team before raising a ticket.

How long does accreditation review take?
Standard verification takes up to five business days. You can monitor progress on the dashboard.
Can multiple employees work in the portal?
Yes. Invite colleagues from the profile page and assign roles for document management or bidding.
Where can I find procurement regulations?
All current procurement policies and templates are available on the Legal Information page.

Still need assistance?

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