Quick link
Open support center
Escalate incidents or raise a new ticket.
Open resourceAccessibility preferences
Tailor contrast, typography, and motion for your needs
Adjust these options to apply Aurora accessibility tokens instantly across the supplier portal.
Preferences apply instantly across the supplier and internal portals.
Supplier enablement
Supplier knowledge base
Guides, checklists, and troubleshooting steps for every stage of collaboration.
Use the command palette (Ctrl+Shift+Space / Cmd+Shift+Space) to search across pages and quick actions.
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Quick link
View portal style guide
Review UX, accessibility, and component guidelines for supplier experiences.
Open resourceQuick link
Check maintenance calendar
Review upcoming releases and CAB-approved deployment windows.
Open resourceQuick link
Read the rollout readiness checklist
Ensure documentation, integrations, and contacts are prepared for go-live.
Open resourceTopic
Getting started
Set up your team, confirm access, and pass accreditation faster.
Complete supplier registration
Walk through the registration form, confirm e-mail tokens, and enable OTP.
Update company profile and contacts
Maintain legal details, branches, and invite additional portal users.
Read guide
Requires sign-in
Track accreditation checklist
Monitor reviewer feedback, SLA timers, and document requirements.
Read guide
Requires sign-in
Topic
Participating in sourcing
Find opportunities, submit bids, and coordinate clarifications.
Monitor invitations and deadlines
Filter events, export calendars, and follow the Type E workflow timeline.
Read guide
Requires sign-in
Submit a commercial proposal
Understand required attachments, CSRF validation, and confirmation receipts.
Read guide
Requires sign-in
Stay on top of clarifications
Review Q&A updates and how notifications escalate pending answers.
Read guide
Requires sign-in
Topic
Contracts and fulfilment
Follow awarded work through contract monitoring and delivery tracking.
Review contract follow-up dashboard
Interpret SLA badges, renewal reminders, and escalation paths.
Read guide
Requires sign-in
Track purchase orders and deliveries
Update milestones, acknowledge receipt, and manage delivery disputes.
Read guide
Requires sign-in
Monitor three-way matching results
Spot mismatches between delivery, invoice, and receipt data.
Read guide
Requires sign-in
Topic
Performance and collaboration
Align on KPIs, corrective programmes, and support resources.
Submit a performance self-assessment
Launch assessments, attach evidence, and trigger corrective plans.
Read guide
Requires sign-in
Understand segmentation and risk signals
See how segments refresh and how risk alerts affect access.
Read guide
Requires sign-in
Use the action centre to prioritise tasks
Resolve escalations, due diligence requests, and expiring documents.
Read guide
Requires sign-in
Search tips
- Start with process keywords such as ‘accreditation’, ‘bid’, or ‘invoice’.
- Use filters on the left column to focus on a specific module.
- Combine words with quotes to match exact phrases in article titles.